These terms were set on Monday 7th September 2026 and will be reviewed no longer than 365 days after this date.

​

This agreement sets out the terms governing the relationship between you and Us. By enrolling your child with Umbrella Theatre School, you agree to comply with these Terms and Conditions at all times. A signed copy of these Terms and Conditions is required before your child may attend their first session.

We reserve the right to amend these terms at any time. Any changes will be communicated to you in writing via email. Proof of sending shall constitute sufficient evidence of receipt.

​

1. Enrolment, Taster Classes, and Re-enrolment

​

• Free Taster Class: New prospective students are entitled to one Free Taster Class. This offer is strictly limited to one free taster per child.

• Re-enrolment After Absence: If a student is re-applying after a period of absence or non-attendance, full termly payment or an agreed payment plan must be fully set up prior to official re-enrolment and attendance.

• Class Changes: Class timetables, content, and teachers are subject to change at any time without prior notice.

• Camps & Workshops: All bookings for extra-curricular or out-of-term activities (e.g., holiday workshops, summer camps) must be paid for in full prior to the start of the event and are strictly non-refundable.

​

2. Registration, Collection, and Attendance

​

• Responsibility Duration: We are responsible for your child only during the scheduled times of their booked class, workshop, or event. Children cannot be admitted before the official session start time.

• Drop-off & Pick-up: Parents/Guardians must register their children at the beginning of each session and collect them promptly from the designated pick-up point at the end.

• Punctuality & Late Collection: Please arrive a few minutes before the scheduled start time. If a child is collected later than 15 minutes after the end of class, a £10 penalty will be charged to cover staff costings and potential problems with the site of hire. Persistent lateness may result in the loss of your child’s place.

• Unaccompanied Departure: If older children are permitted to walk home alone, you must notify the School Manager in writing in advance by emailing hello@umbrellatheatreschool.com.

• Parent Presence: Parents/carers may wait on the premises but are not permitted to observe classes except during official presentations and shows.

• Absences: You must notify Us in advance if a student will be absent or needs to leave during a session for an appointment.

• Uncollected Children: If parents cannot be contacted after a session, Umbrella Theatre School will take the child to the nearest police station or contact social services.

​

3. Illness, Medical Emergencies, and Toilet Training

​

• Sickness Policy: Children with temporary sickness (e.g., flu, diarrhoea, vomiting) will not be permitted to register. We reserve the right to refuse entry to any child who appears unwell.

• Emergencies: If your child becomes ill or is involved in an accident, we will contact you immediately to collect them. If you cannot be reached, you authorise Umbrella Theatre School to act in loco parentis and consent to emergency hospital treatment/an ambulance if deemed necessary.

• Toilet Training: Only fully toilet-trained children are accepted for drop-off classes. If a child requires a nappy for emergencies, parents must agree that it remains on for the duration of the class, or remain available to return if called. Staff will assist children in changing wet clothes if necessary to preserve dignity.

​

4. Breaks, Food, and Clothing

​

• Food Rules: No food, drink, or chewing gum is permitted during classes. Children may bring a drink and small snack for designated break times.

• Packed Lunches: Required for full-day workshops. They must not require refrigeration (use cool bags) and must be clearly labelled.

• No Nuts Policy: We operate a strict no-nuts and no food-sharing policy.

• Dress Code: Suitable clothing and footwear are required. Umbrella Theatre School uniform or plain black clothing is preferred for weekend schools. Comfortable clothing is permitted for holiday workshops. Please ensure all clothing is labelled.

​

5. Payments, Online Security, and Late Fees

​

• Reservation: Payment in full (or an active payment plan) is required in advance to reserve a place.

• Payment Methods: Payments can be made by cash, credit/debit card, or via automated debit/instalment plans (e.g., divided into four equal instalments per term or monthly debits).

• Production and Costume Contributions: Umbrella Theatre School may require additional voluntary payments for productions and costumes. Due information and notice will be given prior to any such requests.

• Payment Security (Stripe): Online card payments and automated debits are processed securely via Stripe.com, a world-leading payment platform certified to PCI Service Provider Level 1 (the highest level of payment security). All transactions are protected with bank-grade AES-256 encryption, ensuring your financial information is handled safely and never stored on our servers.

• Staged Late Payment Process: It is your responsibility to maintain sufficient funds for pre-agreed payment dates. Overdue fees trigger the following escalation stages:

  1. 2 Weeks Late: A formal warning email will be issued requesting immediate settlement.

  2. 1 Month Late: A 10% interest charge will be added to the outstanding balance, and formal notice of potential student withdrawal from classes will be issued.

  3. 6 Weeks Late: The contract will be terminated, and the student will be removed from the register. The remaining contract balance remains strictly due and payable in full.

  4. 2 Months Late: Outstanding balances will be escalated to recovery via the Small Claims Court process, including additional costs and legal fees allowed by law.

​

6. Cancellations and Termination

• By You: To terminate your child’s enrolment and halt future recurring payments, you must give us at least one full calendar month’s notice in writing to hello@umbrellatheatreschool.com or notify the School Manager no later than the final day of the current term. No refunds are given for partial months.

• Refund Policy: Refunds are not normally provided. In exceptional circumstances, up to 50% may be refunded at our sole discretion.

• By Us (Cancellations): We are not liable for cancellations due to reasons beyond our control (e.g., fire, flood, extreme weather, public health emergencies). Any compensation or alternative arrangements offered are at our sole discretion.

​

7. Behaviour and Promotion

• Behaviour Policy: We use positive behaviour management strategies. Bullying, harassment, abuse, or significant disruption by a student or parent is strictly prohibited and will result in immediate expulsion at our sole discretion with no refund issued.

• Promotion: We may use photographs or video recordings of your child for press, marketing, or social media. If you do not wish for your child to appear in publicity, you must inform us during registration. All intellectual property rights belong to Umbrella Theatre School.

​​

8. Staff, Belongings, and Data Protection

​

• Staff Standards: All teaching staff have a minimum of 3 years of teaching experience and hold enhanced DBS clearance.

• Personal Belongings: We accept no liability for damage to or loss of personal belongings.

• Your Data: Personal data is used only for providing tuition, processing payments, and informing you of similar services. We will not share your data with third parties without consent.

• Governing Law: This contract is governed by the laws of England and Wales.

• ​

Our Contact Details

Umbrella Theatre School

79 Foxborough Gardens

London, SE4 1HT

Email: hello@umbrellatheatreschool.com